Customer Comments

Welcome to the ML&S comments page. Listed below are comments received about our level of service. We receive dozens each week (many more by post) but these are some of the highlights via email.

If you'd like to contact us via email, please do so by clicking HERE
Results : 1 - 48 of 1012 |Show
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Just to say the radio arrived back safely today in good condition, the fantastic packaging certainly helped !!
Well done Martin and the team, customer service at it's finest !! Regards, DAVID G0FVH.
Peter Gibb
Radio arrived yesterday, amazing service, thank you very much, Peter Gibbs. Truro
Alan Lautman
I felt I had to write and tell you about my visit to your shop in Friday.
I am a lapsed ham, and now having made the decision to come back to the fold , am as exited as a little child at Christmas.
Andrew Dingwall
Hi Jonathan, thank you very much for sending the missing screw for the MyDel handles. Pony Express dropped it off this afternoon.I appreciate the good customer service.
Roger G8XAN
Wow thanks and on Easter Sunday :) Now I know why I shop at Martin Lynch!
Ifor Williams
Hello Richard. Thank you for your email reply. Just to let you know that my parcel has now been delivered. Thank you for your help - Many Thanks!
73s Terry G3NPZ
The Amplifier arrived safely today and is working fine.Thank you very much for your help in repairing it and for finding a company where I could buy the Replacement Power Transistors. Most companies would have just...
Philip Scrivens, G0HHL
The parcel arrived at 09:30 this morning well packed and in good condition. Thank you for your help and advice...
Mark M6AWG
Great service yet again from Tony Wiltshire this morning on the follow up to my TS990 purchase 4 weeks ago.
Unfortunately for you as a company, no money changed hands, but a reassuring word from Tony re the radio.
Phil M1CNG
Hi, the Inrico TM-7 Mobile Network Radio arrived and works a treat, first contact using the North Pole repeater on echo link!
Loop controller arrived Monday with the new 24v power supply as promised. Connected up to the existing system and fired up the whole loop assembly- all now working perfectly as before...
Mark Feltham
First time Iíve used you and overwhelmed by the wonderful customer service that I received from Tony and John out on the floor yesterday on a cold afternoon on a train trip down from London. Itís all about customer service to me and almost as important...
I'm very pleased to let you know that the IC-7610 arrived today in very good conditions.
After waiting around five hours for it to get used with the inside temperature (as we have snow here) I powered it up and everything seems to be just fine.
Gerry Richards
Just a short note to say thank you very much for your great service. My TS-990 arrived back today and is on the air as I write this. The external display is now working perfectly.I appreciate your help and expertise over the last couple of months...
Guy Chatry
I am delighted with this purchase and I thank you again for your speed and efficiency.
With regards to a conversation with Jonathan yesterday 04/01/2018 refer: missing end cap off 70cm yagi, I have received and fitted the end cap. Many thanks for your prompt service.
Stephen Slater G0PQB
Many thanks for all your help regarding my part exchanging an LDG AT200 tuner and obtaining the Comet CAT300 tuner. Itís installed and works a treat. Thanks to Richard, Jonathan and Tony for the tea/ coffee that we had. Good friendly service- thanks.
Hello guys itís Gemma, recently get the 990 and PR40 from you. Guys it was all perfect! Iíve been telling EVERYONE how fantastic you are and how amazing your service is. He couldnít believe it when he opened it! He was literally speechless...
R A Lester
Please thank Stephen for the excellent job re-aligning my FT-891 its right on frequency and doesn't seem to display any drift. VY 73 and a happy and profitable new year to everyone at ML&S.
Paul Jenkinson
Just to say thanks for my delivery of my ic7300 today the service is excellent and a credit to your company,happy new year G0VGK
Terry Tankard
Just wanted to say many thanks to ML & S for as always a good service and pass my thanks to Tony who took my order yesterday , i have spoken to to Tony who has taken several orders from myself in the past.
Neville Allen
Just to thank you for the excellent and prompt repair of my Microphone-speaker. Received in post today and working perfectly.
Just a quick email to say thank you again for your help today with the delayed UPS delivery. It was very kind of you to arrange for a second unit to be sent if the original had not arrived today. I was pleased that I was able to get back to you before...
Graham G4NMD
Just to say thank you for another great deal and fair trade-in from THE ham radio store. I am really enjoying the R8600 and after having properly moved house really getting the proper use out of the TS-990.
Just writing to confirm safe receipt of the items ordered. Many thanks for the superb service. Iím sure the TH-D74E User Guide will provide some interesting bed-time reading!
Thanks as always to Richard, Jonathan, Tony and the team for the ever-friendly welcome and helpful advice!
Andy and Sue G4CBZ
You were right the ftdx5000 is a good radio, made lots of contacts today and comments from the US asking what the rig was as it sounded so good and able to crash through the kilowatt pile ups on only 150 watts...
Kevin MW0KEQ
Hi, Just like to say thanks for the fantastic service in store on Saturday and the Hog roast was great.
Steve G4HTZ
Thanks for the quick dispatch of my order for a yaesu VX6 to me in Spain. Recently moved to Spain EA5 Costa Blanca and order arrived in a few days via DPD Will continue to use MLS for any further shipments to Spain.
John Davidson
I wanted to write and say a big thank you to Gary (M0TIG) who helped me above and beyond. ordered a DVMega Istack and due to a manufacturer glitch, it arrived DOA. Gary dialled in via TEAMVIEWER to help...
Parcel just arrived, really pleased with your web site, support - fast handling and delivery - and most impressive low shipping cost with UPS to Iceland
Mike Booth
Thank you for the excellent service in sending the Ameritron AL-811 Linear Amplifier. It was well packed and safely received, and works perfectly.
Thank you for your excellent service,
Ordered an FT-450D late on Friday, and received it Saturday afternoon First HF rig and I love it already.
Chris Cleverly
I have personally visited twice and made a number of mail order purchases over the years, being made welcome with coffee and a genuine welcome... In future I know which I would choose (ML&S) despite a trip to your premises being somewhat further...
Fressinet jean Louis F1OMB
Fantastic service, order FT991A placed on Thusday 14th received onThursday 16th.
Everything seems to work properly.
Steve Moye
Thank you for your superb service, from the initial answering of the phone, through the follow-up texts, to the excellent courier-service.
First off; well done on the coffee front Ė a huge improvement. Much appreciated by me and, I am sure, other coffee-loving customers. Secondly, thanks to Steve in the workshop for the fast turnaround of the mods...
I just wanted to send you a quick email regarding the service and genuine warm welcome I always get when I walk through the door. The other day no less then 3 members of the staff helped sort out my issue with the miniDv4.
David GW0OGI
Many thanks David for the update-you are a credit to Martin Lynch & Sons.
John Creaser
Thank you to Tony and Steve for providing such epic customer service today. I suspected that my FTDX3000 had a power output problem and they immediately put it on the bench to test it in front of me.
David T.Keely
Hello Martin,
Can you thank Gary for his invalueable help and support he has given me in setting up my Dvmega-Bluestack for dmr operating.
Donald Mildenhall
Please also let Martin know that I've received the radio and thanks for the prompt service from both of you guys. It's really a pleasure dealing with you guys. Excellent service!
Stuart Terry
Hi guy's,
Just a mega big thank-you for the short notice of dispatching of my IC-R8600. What a fantastic receiver it is. Regards, Stuart Terry
73 de Clem - G0APM
Hello Jonathan, Just a quick note to say 'thank you' for a fun visit today and the several pints of coffee. The fact you had the equipment ready and prepared as discussed is delightful and much appreciated. Catch you on a digital mode somewhere soon.
Chris - G4CLB
Having just resolved an operating issue with my TS2000, bought from you some years back, I must compliment your technical support team. In particular, thank you to Steve in your Workshop.He swiftly and
succinctly talked me through a set up issue.
Terry Blackmore
Hi Gary, all I can say is you're brilliant. Opened up first time I tried. I certainly never consider the problem as being with WIFI.
I may come back to you again if I get stuck, but hoping I don't need to. I will confirm when I get on the air.
Kevin Deegan (G0UDG)
Hello Gary many thanks for your help with my loop the problems have gone the antenna is now tuning perfectly I am now a very happy Amateur radio enthusiast best wishes to all at ML&S and once again many thanks for your help appreciated best 73 from Kevin
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