Manuals

We offer UK and international delivery services, including next working day and selected weekend options for eligible orders. Available services, prices and estimated delivery times are displayed at checkout.

To arrange a return, please contact ML&S or complete our returns form. You may also exercise your statutory right to cancel by email or another clear statement, without completing the form.

Modified Equipment & Reversal Charges

Additional return conditions may apply to equipment modified at the customer's request, including wideband transmit or receive modifications.

ML&S may charge a reasonable fee to reverse physical modifications and restore the equipment to its original factory specification. Any such charge will be agreed in advance and deducted from your refund.

Custom-Made Cable Assemblies

Coaxial cable assemblies manufactured to a customer's specifications are excluded from the 14-day return policy and are non-refundable unless faulty.

Software & Labour Charges

Labour and modification charges requested by the customer are non-refundable once the work has been completed.

Computer software may only be returned under the 14-day return policy if it remains sealed and unopened.

Customers are responsible for the direct cost of returning unwanted or incorrectly ordered goods, where permitted by law. You may arrange your own suitable return postage or use one of our optional prepaid services.

Prepaid return charges will be confirmed before booking and deducted from your refund.

These prices apply to eligible UK mainland returns. Oversized items, specialist products and returns from other destinations may require a separate quotation. Estimated return costs will be disclosed before purchase.

Refunds are processed without undue delay following receipt and inspection of returned goods, and no later than 14 days after we receive goods returned under statutory cancellation rights.

Refunds will be issued to the original payment method. Any prepaid return postage charges or lawful deductions for diminished value will be itemised.

Our workshop may assess and repair faulty equipment on site or refer it to the manufacturer or an authorised service centre where necessary.

Warranty exclusions may include batteries, normal wear and tear, accidental damage, misuse and unauthorised modifications, as specified in the applicable warranty terms.

All warranties are provided in addition to your statutory consumer rights against ML&S, which are not limited by the warranty period.

Unless otherwise stated, ML&S warranty servicing is carried out in the UK. International customers must contact us before returning goods to confirm shipping and customs requirements.

International customers are responsible for return postage unless the goods are faulty and ML&S has been notified within a reasonable time.

ML&S accepts no responsibility for additional charges resulting from incorrectly completed customs documentation. Any additional duties charged to ML&S as a result will be billed to the customer before return of the goods.